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  Am I qualified for a RMA number so I can return it?

Your return will be accepted if any of the following apply:

  • Some features will not operate (dead port, etc.).

  • You received the wrong item.

  • Unit will not power on.

  • Item malfunctions.

  • Goods are damaged.

Returns will be DENIED if any of the following apply:

  • Misunderstanding: You did not know of used condition or item is incompatible with your system. You should have asked.

  • Item was visibly damaged during shipment: In that case you should contact the carrier since the item is insured.

  • Operation is based on components that did not come with auction (battery, AC adapter).

  • Cosmetic imperfections from auction, item marked or scratched but works just fine.

  • No DOA warranty "stamp" on auction page, but instead an AS-IS notice.

These are some cases with other instances:

  • In some occasions we accept returned merchandise with a 20% restocking fee. Returned items should be in the same condition and packaging as when sent. None of the shipping charges will be credited in such cases.

  • If you received multiple items, a partial exchange may be granted if a portion is determined to be DOA.

  • If you returned the item but we determine that you were less than honest in your request, you must pay shipping charges to get the item back.

   
  Related Topics:
   

  Who pays for shipping?

  What is the time frame I need to process the RMA?

  Does getting an RMA mean I get a refund?

  What is your policy for returning a "DOA" Item?

  I sent back my broken item why did you return it?

  I tried to get an RMA but why am I being ignored?

  How can I get an RMA number?

  What do I do when I get the RMA number?


 

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