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What is your policy for returning a "DOA" Item?
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Notice
for AS-IS eBay Auctions: |
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If your auction is labeled "As-Is", we do not offer any returns,
exchanges or refunds. |
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First read through these
qualifications to return a "DOA" Item: |
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You must have this 30 day DOA warranty stamp on your auction:
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You must e-mail us with evidence that supports
your case. All guidelines are written on this page.
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If approved we would give you an RMA number to
write on the box in order to send it back to us:
RMA #
eBay-(date accepted)-(Order #)-(expiration date of offer*)-(secret
code)
*All RMA offers expire on the 11th day from
acceptance. Item must be in our possession within 10 days. We don't
refund shipping cost when sending an item back.
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Within 2 weeks in our possession, we would notify
you with results:
-Sent a working unit or correct item
-Sent a PayPal Refund (only applies if we are
out of stock)
-Denied, sender must pay shipping cost to receive item.
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Your return may be
accepted if any of the following apply: |
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However, Returns will
be DENIED if any of the following apply: |
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Item has been in your possession for
31 days or more.
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Misunderstanding: You did not know of used condition or item
is incompatible with your system. You should have asked.
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Item was
visibly damaged during shipment: In that case you
should contact the carrier since the item is insured.
Operation
is based on components that did not come with auction
(battery, AC adapter).
Cosmetic
imperfections from auction, item marked or scratched but
works just fine.
No DOA
warranty "stamp" on auction page, but instead an AS-IS
notice.
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These
are some cases with other instances: |
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In some
occasions we accept returned merchandise with a 20%
restocking fee. Returned items should be in the same
condition and packaging as when sent. None of the
shipping charges will be credited in such cases.
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If you
received multiple items, a partial exchange may be
granted if a portion is determined to be DOA.
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If you
returned the item but we determine that you were less
than honest in your request, you must pay shipping
charges to get the item back.
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You must provide evidence of your claim through e-mail:
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Item is
physically damaged, without carrier being at fault:
We require photographs of
suspected area(s) of damage.
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You received
the wrong order:
Send us your order number
along with all information you can give on the item you
received. Also, give the tracking number.
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Computer
component will not function:
Will require a diagnostic
report. If the unit does function you will not get an RMA
and you must locate the driver or other software.
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Another
unlisted problem:
We will need adequate
evidence so please describe the way received merchandise
functions in comparison to how it should work
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