• Order Creation
    • What should I do after winning an auction?
    • I live in Alaska or Hawaii, what will I pay for shipping?
    • Can I get multiple auctions or other items added to my order?
    • I have created my invoice but my PayPal account was rejected, how do I pay?
    • I have paid for my item, how can I view my tracking information?
    • Something went wrong, can I contact you directly?
   

 
  • Payment
    • How do I pay?
    • What forms of payment do you accept?
    • Why can't I pay with PayPal?
    • I need your address to send my payment, where can I find it?
    • Has my payment gone through?
    • I live in California, do I have to pay tax?
    • I have a Resellers Permit, how do I take the tax out?
    • I want to come by for local pickup, do you offer will call?
   

 
  • Return
    • What is your policy for returning a "DOA" Item?
    • Am I qualified for a RMA number so I can return it?
    • How can I get an RMA number?
    • What do I do when I get the RMA number?
    • What is the time frame I need to process the RMA?
    • Does getting an RMA mean I get a refund?
    • Who pays for shipping?
    • I tried to get an RMA but why am I being ignored?
    • I sent back my broken item why did you return it?
   

 
  • Shipping
    • I want to come by for local pickup, do you offer will call?
    • Can we ship multiple items in a single shipment?
    • Are you able to send item to my PO Box?
    • What is the shipping cost for Alaska or Hawaii?
    • Why can't you ship to Military addresses?
    • Is the freight quote in auction page final?
    • Who is your default carrier?
   

 
  • Terms and Conditions
    • What are the terms I need to know before checking out?
    • Why can't I pay with PayPal?
    • If I sent money and proof of payment, why aren't you sending it now?
    • Can you declare a false value?