• Order Creation
    • What should I do after winning an auction?
    • Can I get multiple auctions or other items added to my order?
    • I tried to pay with PayPal but my account was rejected, how come?
    • My invoice has no shipping cost, how come?
    • I am Canadian and since I already have a shipping quote shouldn't I pay right away?
    • I have paid for my item, how can I view my tracking information?
    • Something went wrong, can I contact you directly?
   

 
  • Payment
    • How do I pay?
    • What forms of payment do we accept?
    • Why can't I pay with PayPal?
    • I need your address to send my payment, where can I find it?
    • Has my payment gone through?
   

 
  • Return
    • What is your policy for returning a "DOA" Item?
    • Am I qualified for a RMA number so I can return it?
    • How can I get an RMA number?
    • What do I do when I get the RMA number?
    • What is the time frame I need to process the RMA?
    • Does getting an RMA mean I get a refund?
    • Who pays for shipping?
    • I tried to get an RMA but why am I being ignored?
    • I sent back my broken item why did you return it?
   

 
  • Shipping
    • What is the shipment cost to my country?
    • I don't want my item to be shipped by UPS, what are my options?
    • Can we ship multiple items in a single shipment?
    • Is the freight quote in auction page final?
   

 
  • Terms and Conditions
    • What are the terms I need to know before checking out?
    • Why can't I pay with PayPal?
    • If I sent money and proof of payment, why aren't you sending it now?
    • Can you declare a false value?